Returns & Right of Withdrawal

In accordance with EU and Polish consumer law, customers purchasing as consumers have the right to withdraw from the purchase within 14 days of receiving their order without providing a reason.

To be eligible for a return, the item must be unused, unopened, and in its original sealed packaging.

Hygiene Notice

Due to health and hygiene regulations, false eyelashes and cosmetic accessories cannot be returned once the protective seal has been broken or the product has been opened or used. Items that have been unsealed are not eligible for withdrawal and cannot be refunded.

This does not affect your legal right to submit a complaint if a product is defective, damaged, or not as described.

To request a return within the 14-day period, please contact us before sending the item back.